1. Purpose

This policy explains how account verification (sometimes called KYC—know your customer) works on HubQuery, when it applies, and how it may affect your ability to use certain features. It should be read together with our Privacy Policy, which describes what personal and verification data we collect and how we use it, and our Payment Terms where payments and payouts are involved.

2. Why we verify

We use verification to:

• Reduce fraud, abuse, and misrepresentation on the platform
• Meet legal and regulatory expectations where they apply
• Protect buyers, renters, hosts, and professionals who rely on accurate listings and identities
• Support payouts and higher-risk actions with stronger account assurance

3. When verification is required

Requirements may change by country, product, and risk signals. In the standard configuration offered today:

• Supply accounts (listings, ads, HubMarket, payouts): Agents, agencies, developers, landlords, hosts, and service professionals generally must complete identity verification and reach an approved verified status before they can publish property listings, run HubQuery Ads, maintain an eligible HubMarket listing, or request wallet payouts. Hosts publishing live HubLets shortlets in Paystack markets must also add a Paystack payout bank account before go-live (drafts may still be saved). Until then, you may see guidance to complete verification or payout setup when you try those actions.
• Demand payments (rent, leases, service bookings): Tenants, buyers, and customers who initiate money moves—such as rent payments, lease signing flows that require payment, or paying for a Service Pro booking—may be required to complete identity verification before checkout completes. If verification is required and incomplete, we redirect you to complete it and then return you to the payment flow.
• HubLets guest verification (host-controlled): For short-term stays, hosts may optionally turn on “Require verified guest” for a listing. When that setting is off (the default), guests may book without completing HubQuery identity verification. When it is on, signed-in guests must complete demand verification before booking payment. This is a host preference, not a platform-wide mandate for every stay. Separately, hosts may enable a Guest registration form that collects booking details and an ID upload for the host; that packet is not HubQuery platform KYC and does not replace demand verification when “Require verified guest” is on.
• Other features: We may also require or request verification for certain subscriptions, compliance reviews, elevated risk signals, or other products we introduce.

Platform operators may have separate internal review tools; this policy focuses on what you experience in your dashboard and communications.

4. What you may need to provide

Depending on your case, we may ask for government-issued identification, a selfie or liveness check, proof of address, or business documents. Identity checks are typically performed with our verification partners or, when automated checks are unavailable, through a document upload and manual review path shown in your dashboard. The exact steps appear when you start verification. Categories of data and processors are described in our Privacy Policy.

4.1. When automated verification is unavailable

If our automated identity partner is not fully configured or is temporarily degraded, HubQuery may still accept verification via a documented upload and review workflow. Listing and payout gates remain in force; we do not silently skip identity checks solely because automation is offline. Processing times may be longer during manual review.

5. Review outcomes and risk screening

After you submit documents, your account may show a status such as pending, verified, or rejected. We aim to complete reviews in a reasonable time; heavy volume or incomplete submissions may delay decisions.

• Verified: You can use features that depend on verification, subject to other rules (e.g. listing moderation, payment success, or a compliance review).
• Rejected or more information needed: We may tell you to resubmit clearer documents or correct mismatches. Features that require verification stay restricted until the issue is resolved.

5.1. Sanctions, fraud, and compliance screening

We may run sanctions, watchlist, politically exposed person (PEP), and fraud-risk checks in connection with verification or high-value activity. An unresolved screening outcome or fraud signal may pause supply actions (such as publishing listings or ads) and may delay or refuse demand payments or payouts until resolved. Screening results are for platform risk management; they are not a credit report or a guarantee about any counterparty.

6. Verification badges and trust signals

Badges or labels that indicate verification mean you have completed the process we define for that badge—not that the platform endorses your conduct, the accuracy of every listing, or any transaction outcome. Always do your own due diligence, as explained in our Disclaimer.

6.1. What hosts can see about guests

When a host views booking information, HubQuery may show limited trust labels (for example verified guest, unverified guest, or guest checkout). Hosts do not receive raw government ID images, National Identification Numbers, biometric payloads, or full verification-provider response files. Sharing those details would violate our Privacy Policy and this policy.

7. Platform screening products

Where offered, Instant Verify, fraud reporting tools, and background-check request flows are optional or ops-assisted products used for trust and compliance. Results are provided “as-is,” may depend on verification partners, and do not replace your own diligence. See also our Lease & Rent Tools Terms and Disclaimer where screening is mentioned.

8. Questions and appeals

If you believe a verification decision is wrong or you need help, contact us through Help or Contact with the email on your account and a short description of the issue. We may ask for additional information to reassess. Help articles under Account verification and HubMarket, Ads & Verification explain common steps.

9. Changes

We may update this policy to reflect product, legal, or operational changes. The "Last updated" date at the top applies to this page. Material changes are reflected in our internal policy changelog for review alongside other legal documents.

1. Purpose

This policy explains how account verification (sometimes called KYC—know your customer) works on HubQuery, when it applies, and how it may affect your ability to use certain features. It should be read together with our Privacy Policy, which describes what personal and verification data we collect and how we use it, and our Payment Terms where payments and payouts are involved.

2. Why we verify

We use verification to:

• Reduce fraud, abuse, and misrepresentation on the platform
• Meet legal and regulatory expectations where they apply
• Protect buyers, renters, hosts, and professionals who rely on accurate listings and identities
• Support payouts and higher-risk actions with stronger account assurance

3. When verification is required

Requirements may change by country, product, and risk signals. In the standard configuration offered today:

• Supply accounts (listings, ads, HubMarket, payouts): Agents, agencies, developers, landlords, hosts, and service professionals generally must complete identity verification and reach an approved verified status before they can publish property listings, run HubQuery Ads, maintain an eligible HubMarket listing, or request wallet payouts. Hosts publishing live HubLets shortlets in Paystack markets must also add a Paystack payout bank account before go-live (drafts may still be saved). Until then, you may see guidance to complete verification or payout setup when you try those actions.
• Demand payments (rent, leases, service bookings): Tenants, buyers, and customers who initiate money moves—such as rent payments, lease signing flows that require payment, or paying for a Service Pro booking—may be required to complete identity verification before checkout completes. If verification is required and incomplete, we redirect you to complete it and then return you to the payment flow.
• HubLets guest verification (host-controlled): For short-term stays, hosts may optionally turn on “Require verified guest” for a listing. When that setting is off (the default), guests may book without completing HubQuery identity verification. When it is on, signed-in guests must complete demand verification before booking payment. This is a host preference, not a platform-wide mandate for every stay. Separately, hosts may enable a Guest registration form that collects booking details and an ID upload for the host; that packet is not HubQuery platform KYC and does not replace demand verification when “Require verified guest” is on.
• Other features: We may also require or request verification for certain subscriptions, compliance reviews, elevated risk signals, or other products we introduce.

Platform operators may have separate internal review tools; this policy focuses on what you experience in your dashboard and communications.

4. What you may need to provide

Depending on your case, we may ask for government-issued identification, a selfie or liveness check, proof of address, or business documents. Identity checks are typically performed with our verification partners or, when automated checks are unavailable, through a document upload and manual review path shown in your dashboard. The exact steps appear when you start verification. Categories of data and processors are described in our Privacy Policy.

4.1. When automated verification is unavailable

If our automated identity partner is not fully configured or is temporarily degraded, HubQuery may still accept verification via a documented upload and review workflow. Listing and payout gates remain in force; we do not silently skip identity checks solely because automation is offline. Processing times may be longer during manual review.

5. Review outcomes and risk screening

After you submit documents, your account may show a status such as pending, verified, or rejected. We aim to complete reviews in a reasonable time; heavy volume or incomplete submissions may delay decisions.

• Verified: You can use features that depend on verification, subject to other rules (e.g. listing moderation, payment success, or a compliance review).
• Rejected or more information needed: We may tell you to resubmit clearer documents or correct mismatches. Features that require verification stay restricted until the issue is resolved.

5.1. Sanctions, fraud, and compliance screening

We may run sanctions, watchlist, politically exposed person (PEP), and fraud-risk checks in connection with verification or high-value activity. An unresolved screening outcome or fraud signal may pause supply actions (such as publishing listings or ads) and may delay or refuse demand payments or payouts until resolved. Screening results are for platform risk management; they are not a credit report or a guarantee about any counterparty.

6. Verification badges and trust signals

Badges or labels that indicate verification mean you have completed the process we define for that badge—not that the platform endorses your conduct, the accuracy of every listing, or any transaction outcome. Always do your own due diligence, as explained in our Disclaimer.

6.1. What hosts can see about guests

When a host views booking information, HubQuery may show limited trust labels (for example verified guest, unverified guest, or guest checkout). Hosts do not receive raw government ID images, National Identification Numbers, biometric payloads, or full verification-provider response files. Sharing those details would violate our Privacy Policy and this policy.

7. Platform screening products

Where offered, Instant Verify, fraud reporting tools, and background-check request flows are optional or ops-assisted products used for trust and compliance. Results are provided “as-is,” may depend on verification partners, and do not replace your own diligence. See also our Lease & Rent Tools Terms and Disclaimer where screening is mentioned.

8. Questions and appeals

If you believe a verification decision is wrong or you need help, contact us through Help or Contact with the email on your account and a short description of the issue. We may ask for additional information to reassess. Help articles under Account verification and HubMarket, Ads & Verification explain common steps.

9. Changes

We may update this policy to reflect product, legal, or operational changes. The "Last updated" date at the top applies to this page. Material changes are reflected in our internal policy changelog for review alongside other legal documents.