Subscriptions & Digital Services Terms
Last Updated: July 31, 2026
These documents are legally binding. Governing law and jurisdiction may vary by your location and are set out in each policy (e.g. Terms of Service, Privacy Policy).
Scope
These terms apply to recurring software subscriptions, paid feature packs, HubQuery Ads campaign wallets or prepaid balances, optional credits or trials (including HubBank-style credits where offered), and other digital services billed by HubQuery or its payment partners. They supplement the Payment Terms and Terms of Service.
Plans, renewals, and billing
Subscriptions renew at the interval and price shown at checkout or in your Billing area unless you cancel or downgrade before the renewal time defined for that product. You authorise us and our payment processors to charge your saved payment method. Failed charges may result in retries, grace periods, or immediate loss of premium features depending on the product.
Price and feature changes
We may change fees, included usage limits, or features with reasonable advance notice where required by law or by posting updated pricing in the product. Continued use after the effective date may constitute acceptance. If you do not agree, cancel the affected subscription before renewal.
Cancellation and refunds of subscription fees
Unless a mandatory consumer law grants a longer right of withdrawal, fees for periods already started are generally non-refundable. Unused prepaid ad balances or credits may be governed by the Advertising Policy, campaign rules, or in-product disclosures. Chargebacks or payment disputes may lead to suspension of services and recovery of costs where permitted.
HubQuery Ads and campaign wallets
Ads may run on a prepaid wallet, card holds, or invoicing as offered in your market. Spend is subject to inventory, auction dynamics, fraud checks, and daily caps you configure. We may pause campaigns that violate the Advertising Policy, Acceptable Use Policy, or law. Creative and landing pages are your responsibility.
Trials, coupons, and promotional credits
Trials and promotional credits may expire, be limited to one per person or organisation, and be revoked if we detect abuse, resale, or circumvention. Credits are not cash unless expressly stated and may be forfeited on account closure.
Suspension and abuse
We may suspend or terminate digital services for non-payment, chargebacks, suspected fraud, security risk, or breach of the Terms or Acceptable Use Policy. You remain liable for amounts legitimately incurred before suspension.
Electronic communications and records
You consent to receive billing, renewal, security, and product notices electronically at the email or in-app channels associated with your account. Records of transactions and subscription changes may be stored and displayed in your dashboard for compliance and dispute resolution.