Legal Center
Policies & terms
Access all legal documents that govern your use of HubQuery. Clear, transparent, and always available.
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These documents are legally binding. Governing law and jurisdiction may vary by your location and are set out in each policy (e.g. Terms of Service, Privacy Policy).
Browse by category
Find the policy or agreement you need by category.
General
Terms, acceptable use, and disclaimers that apply to all users.
Terms of Service
General terms and conditions for using the HubQuery platform, including user responsibilities, prohibited activities, and dispute resolution.
Acceptable Use Policy
Rules for using the platform, prohibited conduct, scraping and automation restrictions, and enforcement.
Advertising Policy
Rules for HubQuery Ads and promoted listings: permitted and prohibited content, targeting, billing, and compliance.
Disclaimer
Platform role, no professional advice, user responsibility for due diligence, and verification badge disclaimer.
Agency Agreement
Terms for agents and agencies, including commission splitting, listing accuracy requirements, and non-circumvention policies.
Copyright & DMCA Policy
How to report copyright infringement, our designated agent, DMCA takedown and counter-notice process, and repeat infringer policy.
Privacy
How we handle your data, cookies, and privacy rights.
Privacy Policy
How we collect, use, and protect your personal information, including data sharing with third parties and your privacy rights.
Cookie Policy
Information about how we use cookies, what types of cookies we use, and how you can manage your cookie preferences.
HubLets
Policies specific to short-term rentals and hosts.
Guest Refund Policy
Refund terms for HubLets short-term rentals, including 24-hour grace period, cancellation policies, and force majeure exceptions.
Damage Policy
Procedures for reporting and resolving property damage claims, including host responsibilities, guest liability, and dispute resolution.
Host Agreement
Terms for hosts listing properties on HubLets, including platform role, damage protection, payout terms, and host responsibilities.
Payments
Payment processing, refunds, and fees.
Payment Terms
Payment processing terms, accepted payment methods, refund procedures, fees, and payout schedules for all transactions.
Other
Referral program, accessibility, and other platform policies.
HubMarket & Service Provider Terms
Terms for HubMarket sellers and service providers: listing rules, fees, conduct, and relationship to main Terms and Privacy.
Referral Program Terms
Terms for inviting friends and earning rewards. Eligibility, how rewards work, and prohibited conduct.
Accessibility Statement
Our commitment to digital accessibility and how we work to make the platform usable for everyone.
Need help?
If you have questions about any of our legal documents or need clarification on specific terms, contact our legal team.